Candelles Reviews
Candelles Customer Reviews (7)
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Candelles Customer’s Q&A
Candelles FAQs
How can I contact Candelles customer support?
You can contact Candelles customer support by emailing them directly at hello@candelles.com. Please allow up to two business days for them to respond to your request.
About candelles.com Prices and Cost?
Candelles.com offers a variety of candles. The Standard size candles are priced at $32.00 each, while the Petite size candles are priced at $25.00 each. The range includes various fragrances such as Amber and Vanilla, Blackberry Sage, Cabin Getaway, Cactus Flower, Creme Brulee, Fig and Sugar, Freshly Brewed, Gingered Bergamot, Pomegranate Cider, Soft Cotton, Sweet Grapefruit, and Sweet Vanilla. Please note that prices are subject to change and it's always best to check the website for the most current pricing.
About candelles.com Popular Products and Services?
Candelles is a soy candle company based in Pennsylvania. They focus on small batch production, eco-friendly products, and providing a quality, hand-poured candle each and every time. The company was founded by Kelley, who started making candles at home for herself and quickly fell in love with the process. After a few years, Kelley decided to sell her candles on Etsy, and thus, Candelles was born in February 2013. Now, Candelles operates out of a 7,000 square foot warehouse, selling candles both online and in over 350+ stores nationwide.
Their popular products include a variety of scented candles. Some of the best sellers are Amber and Vanilla, Blackberry Sage, Cabin Getaway, Cactus Flower, Creme Brulee, Fig and Sugar, Freshly Brewed, Gingered Bergamot, Pomegranate Cider, Soft Cotton, Sweet Grapefruit, and Sweet Vanilla. These candles are available in both standard and petite sizes. Each scent is carefully curated to provide a unique and enjoyable experience for the customers.
What is Candelles.com?
Candelles.com is an online store that specializes in all-natural soy candles. These candles are hand-poured in the cozy mountains of Northeast Pennsylvania. The company is woman-owned and the majority of its employees are women. The team at Candelles is small, made up of less than 20 people. They offer a variety of candle collections, including the Mixtape Collection and the Zodiac Candles. They also collaborate with other brands for special collections. The company was founded by Kelley, who started making candles at home before establishing Candelles in February 2013. Today, Candelles operates from a 7,000 square foot warehouse and sells their candles online and in over 350+ stores nationwide.
How long has Candelles been in business?
Candelles, a soy candle company, was founded by Kelley in February 2013. Despite facing initial challenges, Kelley was able to turn her passion for candle-making into a successful business. Today, Candelles operates out of a 7,000 square foot warehouse and sells candles both online and in over 350+ stores nationwide.
What products does Candelles sell?
Candelles is a company that specializes in producing soy candles. They focus on small batch production, eco-friendly products, and providing a quality, hand-poured candle each and every time. They have a wide variety of scents, with over 150 candle scents available. One of their products is the Mixtape Bundle, which includes five different candles, each representing a different emotion or experience. They also offer other individual scented candles like Cranberry Woods and Rosemary and Pine. All of their candles are produced at the company’s manufacturing plant in Northeast, Pennsylvania.
candelles.com Return Policy?
Here is the information about the Shipping Policy and Return Policy of Candelles.com:
Shipping Policy: - Most orders will be shipped from their distribution warehouse within 3-5 business days, but please allow 7-10 business days after new product releases or store-wide sales. - All orders will be provided a shipping confirmation via email that includes a tracking number. - They are shipping the majority of their flat rate and free shipping packages via UPS Ground. If you’d prefer your order shipped USPS or expedited faster than ground, please choose your preferred method during shipment instead of their promotional flat rate options. - They are happy to ship worldwide! Shipping costs are provided during checkout in real-time from these carriers to give you the best price available. - If your package tracking shows no movement for 30 days, they are happy to provide you with a shop credit for the order’s value less shipping. Alternatively, if your package is lost in transit, you can contact the carrier and file a claim for your personal reimbursement directly. - When shipping internationally, the customer is responsible for all fees associated with the transit of the package.
Return Policy: - Because their items are handmade, they do not currently accept returns. While they know that you can't exactly smell the candles before ordering online, they do their best to describe their scents as accurately as possible with all fragrant notes listed. Please consider gifting to a friend! - If you believe there to be a defect, please email them as soon as possible at hello@candelles.com thoroughly detailing the issue and providing clear pictures. - They can only cancel orders if they haven't been fulfilled yet.